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About Us

City Cycle Couriers of Plymouth is focused on providing high-quality service and customer satisfaction - we will do everything we can to meet all your city centre delivery expectations.

This service offers value for money, reliability and environmentally friendly service to get your letters and packages across the city of Plymouth.

OFCOM Licence

City Cycle Couriers is the first cycle courier company to be granted a Postal Licence, this means we are officially licenced and legal to collect, sort, and deliver standard mail items, for further details about our services see our price list page. and for further details about post licenses please goto the OFCOM web site at www.ofcom.com 

Customer Complaints Procedure:

Postal Service Customers CL126

If you have a complaint about our postal service please follow the following procedure:

1. Complaints can be made via the following means: in writing, via email or directly via telephone. Details as below:

In Writing to:

ob Scott

City Cycle Couriers

The Business Centre

2 Cattedown Road,

Plymouth,

PL4 0EG

Telephone: 07875 760 254 

2. We will confirm receipt of the complaint to you within 7 days

3. We will be back in touch with you within 28 days to decide on a conclusion to your complaint.

Standard Courier/Dispatch Service

If you have a complaint about the service (Standard courier/dispatch service) you have had from City Cycle Couriers please follow the following procedure:

1. Complaints can be made via the following means: in writing, via email or directly via telephone. Details as below:

In Writing to:

Rob Scott

City Cycle Couriers

The Business Centre

2 Cattedown Road,

Plymouth, PL4 0EG

Telephone: 07875 760254

2. Well will confirm receipt of the complaint to you within 7 days

3. Will be back in touch with you within 28 days to decide on a conclusion to your complaint

4. If you are unhappy with the outcome then Rob Scott should be made aware of this in writing within 7 days, where further advise will be taken

Data Protection:

Being a courier company means that we have access to names and addresses of our clients and in turn, of their customers to whom we deliver.

Please be advised that it is our policy not pass on any details to any third parties. Should any member of our staff be found doing so, they will be disciplined accordingly.

We are now registered with the ICO and have been placed on the Data Protection Register our registration number is Z1598404.

Our Insurance cover:

We have Public Liability Insurance in place up to £1,000,000 and our own Goods in Transit cover, we will cover your goods up to the value of £200 per delivery. In addition to this we now have Employers Liability cover up to £10,000,000

Our Location:

Plymouth, United Kingdom

Our Working Hours:

Mon - Fri: 7AM - 6PM, Special arrangements only after this time

Saturday and Sunday: Closed, Special arrangements can be made if required

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